Return Policy

Thank you for shopping with GEARUP! We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, please review our return policy below:

1. Return Window

You have 3-7 days from the date of delivery to initiate a return. We recommend that you inspect your items as soon as they arrive to ensure that you have enough time to request a return if necessary.

2. Eligibility for Return

To be eligible for a return, the item must be in its original condition, unused, and in the original packaging. Any tags, labels, and protective coverings should remain intact.

3. How to Initiate a Return

To initiate a return, please contact us via email at [email protected] within 3-7 days of receiving your order. Be sure to include the following information in your return request:

• Order number

• Reason for return

• Photos of the item (if damaged or defective)

4. Return Shipping Costs

The buyer is responsible for return shipping costs unless the item is defective or incorrect. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

5. Refund Process

Once your return is received and inspected, we will notify you via email about the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 5-7 business days.

6. Non-Returnable Items

Certain items are non-returnable, including but not limited to:

• Items marked as “final sale” or “non-returnable” at the time of purchase

• Items that have been used, altered, or damaged

7. Damaged or Defective Items

If you received a damaged or defective item, please contact us immediately. We will provide you with instructions on how to return the item and either issue a full refund or send a replacement, depending on your preference and item availability.

8. Exchanges

Currently, we do not offer direct exchanges. If you would like a different product, please initiate a return for the original item and place a new order for the desired item.